Terms & Conditions
Last updated: 23 August 2026
Welcome to Offbeat Go.
These Terms & Conditions (“Terms”) apply when you access or use offbeatgo.com.au, shop.offbeatgo.com.au, or purchase products or services from our online store.
Throughout these Terms, “Offbeat”, “Offbeat Go”, “we”, “us” and “our” refer to Offbeat Go.
By accessing our website, placing an order or purchasing a product from us, you agree to these Terms.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.
1. Our Online Store
Our storefront may be hosted through platforms including Framer and Shopify, along with other third-party services that allow us to display, sell and process products and orders.
We may update, modify, suspend or discontinue parts of the website or store from time to time.
We do not guarantee that the website will always be available, uninterrupted or free from errors.
2. Products
We aim to display our products as accurately as possible, including descriptions, colours, photographs, sizing and other information.
However, colours and appearance may vary slightly depending on your screen, device, lighting or other factors.
Product images are provided for illustrative purposes and minor variations may occur between the product shown and the product received.
We may change product descriptions, specifications, pricing or availability at any time.
3. Product Availability
All products are subject to availability.
Adding a product to your cart does not reserve that product.
If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, provide a refund for the unavailable item or cancel the affected part of the order.
We may limit the quantity of products available to any individual, household or order where reasonably necessary.
4. Orders
When you place an order, you are making an offer to purchase the products in your order.
An order is not necessarily accepted until payment has been successfully processed and we have confirmed the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- We suspect fraudulent or unauthorised activity
- Payment cannot be processed
- An order appears to have been placed for unauthorised resale
- We are unable to fulfil the order
If we cancel an order after payment has been received, we will refund the applicable amount using the original payment method where possible.
5. Pricing
Prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Where applicable, prices include GST unless stated otherwise.
Shipping costs and any other applicable charges will be displayed during checkout before you complete your order.
We may change our prices at any time. Changes will not affect orders that have already been accepted unless there has been an obvious pricing error.
6. Payment
Payment is processed through Shopify and/or third-party payment providers available at checkout.
Available payment methods may change from time to time.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We do not intentionally store full credit or debit card details on our own systems.
7. Shipping
Shipping options, pricing and estimated delivery timeframes will be displayed at checkout where applicable.
Any delivery timeframe provided is an estimate only and may be affected by circumstances outside our control, including postal delays, courier delays, public holidays, weather events or increased demand.
We are not responsible for delays caused by third-party carriers where those delays are outside our reasonable control.
Customers are responsible for providing accurate delivery information.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order is resent.
8. Risk and Delivery
Risk in physical products passes to you when the order is delivered to the delivery address provided during checkout, subject to your rights under applicable law.
If your order appears to have been lost or damaged during delivery, please contact us at info@offbeatgo.com.au and we will assist where reasonably possible.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Returns Policy and your rights under the Australian Consumer Law.
Our Returns Policy forms part of these Terms.
Nothing in our Returns Policy or these Terms excludes any consumer guarantee, refund, replacement or other remedy that you are legally entitled to receive.
We may request photographs, order information or other reasonable evidence when assessing a return, fault or damaged product.
10. Change of Mind
We may choose to accept change-of-mind returns in accordance with our Returns Policy.
Any change-of-mind return conditions do not affect your rights where a product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee under Australian law.
11. Sizing and Fit
Where clothing or wearable products are sold, sizing information is provided as a guide.
Fit can vary depending on the product, garment style, manufacturing tolerances and individual preference.
Customers are responsible for reviewing the relevant sizing information before purchasing.
Where a return is requested because of sizing or fit, it will be handled in accordance with our Returns Policy.
12. Pre-Orders
From time to time we may offer products for pre-order.
Estimated availability, production or shipping dates for pre-order products are estimates only and may change.
If a significant delay occurs, we may contact you with updated information.
Where an order contains both available and pre-order products, the items may be shipped together or separately depending on the circumstances.
13. Digital Products
We may offer digital products, downloads, templates, resources or other digital content.
Digital products are generally delivered electronically using the email address or account information provided during checkout.
You are responsible for ensuring that the email address you provide is accurate and that your device or software is capable of accessing the relevant files.
Unless otherwise stated, purchasing a digital product grants you a limited, non-exclusive, non-transferable licence to use that product for your own personal or authorised business use.
Purchasing a digital product does not transfer ownership of the underlying intellectual property to you.
You must not reproduce, resell, redistribute, share, sublicense or make our digital products available to others unless we have expressly given you permission to do so.
Refunds for digital products will be handled in accordance with applicable Australian consumer law and any specific refund terms provided with the product.
14. Promotions and Discount Codes
From time to time we may offer discount codes, promotions or special offers.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash
- Only one promotional code may be used per order
- Promotional codes may have an expiry date
- Promotions may apply only to selected products
- Promotions may be subject to minimum purchase requirements
- Discount codes may not apply to previous purchases
We may withdraw or modify a promotion where reasonably necessary, including where there has been an error or misuse.
15. Gift Cards
If we offer gift cards, additional conditions may apply.
Gift cards cannot generally be exchanged for cash except where required by law.
Expiry dates and other conditions will be displayed with the relevant gift card.
16. Website Accounts
Certain features may allow you to create or use a customer account.
You are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.
You must provide accurate and current information.
Please contact us if you believe your account has been accessed without your permission.
17. Acceptable Use
You must not use our website or services:
- For unlawful or fraudulent purposes
- To interfere with the operation or security of our website
- To introduce viruses, malicious code or harmful technology
- To attempt to gain unauthorised access to our systems
- To scrape, copy or extract website content in an unauthorised manner
- To impersonate another person or provide false information
- To infringe our intellectual property rights or the rights of another person
We may restrict access to our website where we reasonably believe these Terms have been breached.
18. Intellectual Property
Unless otherwise stated, all content made available through our website and store is owned by or licensed to Offbeat Go.
This includes, without limitation:
- Logos
- Branding
- Graphics
- Photography
- Videos
- Product imagery
- Artwork
- Illustrations
- Designs
- Written content
- Website layouts
- Digital products
- Downloads
- Creative assets
You may view and use our website for personal, non-commercial shopping purposes.
You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.
19. User Content
If you submit reviews, photographs, comments or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, defamatory, abusive, misleading, discriminatory, infringing or otherwise inappropriate.
Where you give us permission to use submitted content for promotional purposes, we may reproduce or share that content in accordance with the permission provided.
20. Third-Party Services and Links
Our website may integrate with or link to third-party services, including payment providers, Shopify, Klaviyo, social media platforms, shipping providers and other services.
Those third parties operate independently and may have their own terms, privacy policies and practices.
We are not responsible for third-party websites or services that are outside our control.
21. Privacy
Your use of our website and store is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
22. Consumer Guarantees
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product or service fails to comply with an applicable consumer guarantee.
Nothing in these Terms limits those rights.
23. Liability
To the maximum extent permitted by law, we are not liable for loss or damage arising from circumstances outside our reasonable control.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts or modifies any liability or consumer right that cannot legally be excluded, restricted or modified.
24. Indemnity
To the extent permitted by law, you agree to indemnify Offbeat Go against loss, damage or reasonable costs arising directly from your unlawful use of our website, your infringement of another person's rights or a serious breach of these Terms.
This clause does not apply to the extent that the relevant loss was caused by our own negligence, breach or unlawful conduct.
25. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to products, descriptions, pricing, promotions, availability or other information.
We may correct obvious errors or update information when identified.
If an error materially affects an order you have already placed, we will contact you where reasonably practicable.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our store, products, services, technology or legal obligations.
The current version will be published on our website with the date it was last updated.
Changes will apply from the date they are published and will not retrospectively remove rights you already have.
27. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You and Offbeat Go submit to the courts and tribunals having jurisdiction in Victoria, subject to any rights you may have under applicable consumer law.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
29. Contact Us
For questions about these Terms or an order, please contact:
Terms & Conditions
Last updated: 23 August 2026
Welcome to Offbeat Go.
These Terms & Conditions (“Terms”) apply when you access or use offbeatgo.com.au, shop.offbeatgo.com.au, or purchase products or services from our online store.
Throughout these Terms, “Offbeat”, “Offbeat Go”, “we”, “us” and “our” refer to Offbeat Go.
By accessing our website, placing an order or purchasing a product from us, you agree to these Terms.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.
1. Our Online Store
Our storefront may be hosted through platforms including Framer and Shopify, along with other third-party services that allow us to display, sell and process products and orders.
We may update, modify, suspend or discontinue parts of the website or store from time to time.
We do not guarantee that the website will always be available, uninterrupted or free from errors.
2. Products
We aim to display our products as accurately as possible, including descriptions, colours, photographs, sizing and other information.
However, colours and appearance may vary slightly depending on your screen, device, lighting or other factors.
Product images are provided for illustrative purposes and minor variations may occur between the product shown and the product received.
We may change product descriptions, specifications, pricing or availability at any time.
3. Product Availability
All products are subject to availability.
Adding a product to your cart does not reserve that product.
If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, provide a refund for the unavailable item or cancel the affected part of the order.
We may limit the quantity of products available to any individual, household or order where reasonably necessary.
4. Orders
When you place an order, you are making an offer to purchase the products in your order.
An order is not necessarily accepted until payment has been successfully processed and we have confirmed the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- We suspect fraudulent or unauthorised activity
- Payment cannot be processed
- An order appears to have been placed for unauthorised resale
- We are unable to fulfil the order
If we cancel an order after payment has been received, we will refund the applicable amount using the original payment method where possible.
5. Pricing
Prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Where applicable, prices include GST unless stated otherwise.
Shipping costs and any other applicable charges will be displayed during checkout before you complete your order.
We may change our prices at any time. Changes will not affect orders that have already been accepted unless there has been an obvious pricing error.
6. Payment
Payment is processed through Shopify and/or third-party payment providers available at checkout.
Available payment methods may change from time to time.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We do not intentionally store full credit or debit card details on our own systems.
7. Shipping
Shipping options, pricing and estimated delivery timeframes will be displayed at checkout where applicable.
Any delivery timeframe provided is an estimate only and may be affected by circumstances outside our control, including postal delays, courier delays, public holidays, weather events or increased demand.
We are not responsible for delays caused by third-party carriers where those delays are outside our reasonable control.
Customers are responsible for providing accurate delivery information.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order is resent.
8. Risk and Delivery
Risk in physical products passes to you when the order is delivered to the delivery address provided during checkout, subject to your rights under applicable law.
If your order appears to have been lost or damaged during delivery, please contact us at info@offbeatgo.com.au and we will assist where reasonably possible.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Returns Policy and your rights under the Australian Consumer Law.
Our Returns Policy forms part of these Terms.
Nothing in our Returns Policy or these Terms excludes any consumer guarantee, refund, replacement or other remedy that you are legally entitled to receive.
We may request photographs, order information or other reasonable evidence when assessing a return, fault or damaged product.
10. Change of Mind
We may choose to accept change-of-mind returns in accordance with our Returns Policy.
Any change-of-mind return conditions do not affect your rights where a product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee under Australian law.
11. Sizing and Fit
Where clothing or wearable products are sold, sizing information is provided as a guide.
Fit can vary depending on the product, garment style, manufacturing tolerances and individual preference.
Customers are responsible for reviewing the relevant sizing information before purchasing.
Where a return is requested because of sizing or fit, it will be handled in accordance with our Returns Policy.
12. Pre-Orders
From time to time we may offer products for pre-order.
Estimated availability, production or shipping dates for pre-order products are estimates only and may change.
If a significant delay occurs, we may contact you with updated information.
Where an order contains both available and pre-order products, the items may be shipped together or separately depending on the circumstances.
13. Digital Products
We may offer digital products, downloads, templates, resources or other digital content.
Digital products are generally delivered electronically using the email address or account information provided during checkout.
You are responsible for ensuring that the email address you provide is accurate and that your device or software is capable of accessing the relevant files.
Unless otherwise stated, purchasing a digital product grants you a limited, non-exclusive, non-transferable licence to use that product for your own personal or authorised business use.
Purchasing a digital product does not transfer ownership of the underlying intellectual property to you.
You must not reproduce, resell, redistribute, share, sublicense or make our digital products available to others unless we have expressly given you permission to do so.
Refunds for digital products will be handled in accordance with applicable Australian consumer law and any specific refund terms provided with the product.
14. Promotions and Discount Codes
From time to time we may offer discount codes, promotions or special offers.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash
- Only one promotional code may be used per order
- Promotional codes may have an expiry date
- Promotions may apply only to selected products
- Promotions may be subject to minimum purchase requirements
- Discount codes may not apply to previous purchases
We may withdraw or modify a promotion where reasonably necessary, including where there has been an error or misuse.
15. Gift Cards
If we offer gift cards, additional conditions may apply.
Gift cards cannot generally be exchanged for cash except where required by law.
Expiry dates and other conditions will be displayed with the relevant gift card.
16. Website Accounts
Certain features may allow you to create or use a customer account.
You are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.
You must provide accurate and current information.
Please contact us if you believe your account has been accessed without your permission.
17. Acceptable Use
You must not use our website or services:
- For unlawful or fraudulent purposes
- To interfere with the operation or security of our website
- To introduce viruses, malicious code or harmful technology
- To attempt to gain unauthorised access to our systems
- To scrape, copy or extract website content in an unauthorised manner
- To impersonate another person or provide false information
- To infringe our intellectual property rights or the rights of another person
We may restrict access to our website where we reasonably believe these Terms have been breached.
18. Intellectual Property
Unless otherwise stated, all content made available through our website and store is owned by or licensed to Offbeat Go.
This includes, without limitation:
- Logos
- Branding
- Graphics
- Photography
- Videos
- Product imagery
- Artwork
- Illustrations
- Designs
- Written content
- Website layouts
- Digital products
- Downloads
- Creative assets
You may view and use our website for personal, non-commercial shopping purposes.
You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.
19. User Content
If you submit reviews, photographs, comments or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, defamatory, abusive, misleading, discriminatory, infringing or otherwise inappropriate.
Where you give us permission to use submitted content for promotional purposes, we may reproduce or share that content in accordance with the permission provided.
20. Third-Party Services and Links
Our website may integrate with or link to third-party services, including payment providers, Shopify, Klaviyo, social media platforms, shipping providers and other services.
Those third parties operate independently and may have their own terms, privacy policies and practices.
We are not responsible for third-party websites or services that are outside our control.
21. Privacy
Your use of our website and store is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
22. Consumer Guarantees
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product or service fails to comply with an applicable consumer guarantee.
Nothing in these Terms limits those rights.
23. Liability
To the maximum extent permitted by law, we are not liable for loss or damage arising from circumstances outside our reasonable control.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts or modifies any liability or consumer right that cannot legally be excluded, restricted or modified.
24. Indemnity
To the extent permitted by law, you agree to indemnify Offbeat Go against loss, damage or reasonable costs arising directly from your unlawful use of our website, your infringement of another person's rights or a serious breach of these Terms.
This clause does not apply to the extent that the relevant loss was caused by our own negligence, breach or unlawful conduct.
25. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to products, descriptions, pricing, promotions, availability or other information.
We may correct obvious errors or update information when identified.
If an error materially affects an order you have already placed, we will contact you where reasonably practicable.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our store, products, services, technology or legal obligations.
The current version will be published on our website with the date it was last updated.
Changes will apply from the date they are published and will not retrospectively remove rights you already have.
27. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You and Offbeat Go submit to the courts and tribunals having jurisdiction in Victoria, subject to any rights you may have under applicable consumer law.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
29. Contact Us
For questions about these Terms or an order, please contact: