Privacy Policy
Last updated: 23 August 2026
Offbeat Go (“Offbeat”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our websites, purchase from our online store, subscribe to our communications or otherwise interact with us.
This policy applies to our websites, including offbeatgo.com.au and shop.offbeatgo.com.au, and services connected with them.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Products you view, add to your cart or purchase
- Information you provide through forms, enquiries or newsletter sign-ups
- Marketing preferences
- IP address, browser type, device information and approximate location
- Website activity and interactions
- Referral sources and advertising interactions
- Any other information you choose to provide to us
When you make a purchase, payment information is processed through Shopify and the relevant payment provider. We do not intentionally store your full credit or debit card details on our own systems.
2. How We Collect Information
We may collect information directly from you when you:
- Make a purchase
- Create or use a customer account
- Subscribe to email or SMS marketing
- Complete a form
- Contact us
- Interact with our website or advertising
- Participate in a promotion or campaign
We may also collect information automatically through cookies, pixels and similar technologies when you use our websites.
Information may also be provided to us through services that support our website, store, advertising and marketing activities.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you about an order or enquiry
- Operate and improve our website and online store
- Maintain customer profiles
- Provide personalised website or shopping experiences
- Send marketing communications where permitted
- Measure the performance of our website, campaigns and advertising
- Understand how customers interact with our products and content
- Prevent fraud, misuse or security incidents
- Meet our legal, accounting and regulatory obligations
We will only use personal information for purposes that are reasonably connected with why it was collected, or otherwise where permitted by law.
4. Shopify
Our ecommerce functionality is supported by Shopify.
When you browse our store, add products to your cart, complete checkout or place an order, personal information may be processed by Shopify to provide these services.
This may include your contact details, order details, shipping information, device information and payment-related information.
Shopify may process personal information in locations outside Australia in accordance with its own privacy and data protection practices.
5. Klaviyo and Marketing Communications
We use Klaviyo to help manage customer profiles, mailing lists, marketing communications and certain website activity.
Information such as your name, email address, phone number, purchase history and interactions with our website or emails may be provided to or processed through Klaviyo.
If you subscribe to marketing communications, we may send you information about products, offers, releases, updates and other Offbeat news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations or shipping updates.
6. Cookies, Analytics and Advertising
Our websites may use cookies, pixels and similar technologies to:
- Keep the website functioning correctly
- Remember preferences
- Understand website usage
- Measure traffic and performance
- Analyse customer journeys
- Improve our store and content
- Measure advertising effectiveness
- Deliver or optimise advertising
These technologies may be provided by services such as Shopify, Klaviyo, Meta and other analytics or advertising providers we use from time to time.
Depending on your browser and device, you may be able to block, delete or restrict cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
7. When We Share Information
We do not sell your personal information.
We may provide personal information to third parties where reasonably necessary to operate our business, including:
- Ecommerce and website providers
- Payment processors
- Shipping and fulfilment providers
- Email and marketing platforms
- Analytics providers
- Advertising platforms
- IT, hosting and cloud service providers
- Professional advisers such as accountants or legal advisers
- Government or regulatory authorities where required by law
These providers may only receive the information reasonably necessary to perform the relevant service.
8. Overseas Processing
Some of the third-party platforms we use operate internationally.
As a result, personal information may be processed, accessed or stored outside Australia, including in countries such as the United States, Canada, Singapore, the United Kingdom and countries within the European Union, depending on the service being used.
Where appropriate, we take reasonable steps to work with reputable service providers that maintain privacy and security safeguards.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use reputable third-party platforms and service providers to operate our websites, ecommerce systems and marketing activities.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business and transaction records and comply with legal or regulatory obligations.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
11. Accessing or Correcting Your Information
You may contact us if you would like to:
- Request access to personal information we hold about you
- Correct or update your personal information
- Ask questions about how your information is being handled
- Request deletion of information where applicable
- Change your marketing preferences
We may need to verify your identity before responding to certain requests.
12. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).
13. Third-Party Links
Our websites may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of those third parties, and their own privacy policies will apply when you use their services.
14. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices or legal obligations change.
The latest version will be published on our website with the date it was last updated.
15. Contact Us
For privacy questions, requests or complaints, please contact:
Privacy Policy
Last updated: 23 August 2026
Offbeat Go (“Offbeat”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our websites, purchase from our online store, subscribe to our communications or otherwise interact with us.
This policy applies to our websites, including offbeatgo.com.au and shop.offbeatgo.com.au, and services connected with them.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Products you view, add to your cart or purchase
- Information you provide through forms, enquiries or newsletter sign-ups
- Marketing preferences
- IP address, browser type, device information and approximate location
- Website activity and interactions
- Referral sources and advertising interactions
- Any other information you choose to provide to us
When you make a purchase, payment information is processed through Shopify and the relevant payment provider. We do not intentionally store your full credit or debit card details on our own systems.
2. How We Collect Information
We may collect information directly from you when you:
- Make a purchase
- Create or use a customer account
- Subscribe to email or SMS marketing
- Complete a form
- Contact us
- Interact with our website or advertising
- Participate in a promotion or campaign
We may also collect information automatically through cookies, pixels and similar technologies when you use our websites.
Information may also be provided to us through services that support our website, store, advertising and marketing activities.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you about an order or enquiry
- Operate and improve our website and online store
- Maintain customer profiles
- Provide personalised website or shopping experiences
- Send marketing communications where permitted
- Measure the performance of our website, campaigns and advertising
- Understand how customers interact with our products and content
- Prevent fraud, misuse or security incidents
- Meet our legal, accounting and regulatory obligations
We will only use personal information for purposes that are reasonably connected with why it was collected, or otherwise where permitted by law.
4. Shopify
Our ecommerce functionality is supported by Shopify.
When you browse our store, add products to your cart, complete checkout or place an order, personal information may be processed by Shopify to provide these services.
This may include your contact details, order details, shipping information, device information and payment-related information.
Shopify may process personal information in locations outside Australia in accordance with its own privacy and data protection practices.
5. Klaviyo and Marketing Communications
We use Klaviyo to help manage customer profiles, mailing lists, marketing communications and certain website activity.
Information such as your name, email address, phone number, purchase history and interactions with our website or emails may be provided to or processed through Klaviyo.
If you subscribe to marketing communications, we may send you information about products, offers, releases, updates and other Offbeat news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations or shipping updates.
6. Cookies, Analytics and Advertising
Our websites may use cookies, pixels and similar technologies to:
- Keep the website functioning correctly
- Remember preferences
- Understand website usage
- Measure traffic and performance
- Analyse customer journeys
- Improve our store and content
- Measure advertising effectiveness
- Deliver or optimise advertising
These technologies may be provided by services such as Shopify, Klaviyo, Meta and other analytics or advertising providers we use from time to time.
Depending on your browser and device, you may be able to block, delete or restrict cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
7. When We Share Information
We do not sell your personal information.
We may provide personal information to third parties where reasonably necessary to operate our business, including:
- Ecommerce and website providers
- Payment processors
- Shipping and fulfilment providers
- Email and marketing platforms
- Analytics providers
- Advertising platforms
- IT, hosting and cloud service providers
- Professional advisers such as accountants or legal advisers
- Government or regulatory authorities where required by law
These providers may only receive the information reasonably necessary to perform the relevant service.
8. Overseas Processing
Some of the third-party platforms we use operate internationally.
As a result, personal information may be processed, accessed or stored outside Australia, including in countries such as the United States, Canada, Singapore, the United Kingdom and countries within the European Union, depending on the service being used.
Where appropriate, we take reasonable steps to work with reputable service providers that maintain privacy and security safeguards.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use reputable third-party platforms and service providers to operate our websites, ecommerce systems and marketing activities.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business and transaction records and comply with legal or regulatory obligations.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
11. Accessing or Correcting Your Information
You may contact us if you would like to:
- Request access to personal information we hold about you
- Correct or update your personal information
- Ask questions about how your information is being handled
- Request deletion of information where applicable
- Change your marketing preferences
We may need to verify your identity before responding to certain requests.
12. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).
13. Third-Party Links
Our websites may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of those third parties, and their own privacy policies will apply when you use their services.
14. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices or legal obligations change.
The latest version will be published on our website with the date it was last updated.
15. Contact Us
For privacy questions, requests or complaints, please contact: